Return & Refunds

Shop with confidence. We've got you covered with our hassle-free return policy.

Our Commitment

At Buy9ja, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help with our straightforward return and refund policy.

7-Day Return Window

Returnable Items

  • Defective or damaged items
  • Wrong items sent by vendor
  • Items not matching description
  • Unopened products (within 7 days)

Non-Returnable

  • Perishable goods (food, flowers)
  • Personal care items (cosmetics)
  • Custom-made products
  • Digital products & gift cards

How to Return

1

Request

Log in and request return within 7 days.

2

Approval

Wait for our team to review (24-48hrs).

3

Ship

Pack item securely and ship back.

4

Refund

Receive refund after inspection.

Refund Policy Details

Refund Methods

  • • Bank Transfer (3-5 days)
  • • Card Reversal (5-10 days)
  • • Wallet Credit (Instant)

What's Refunded

  • • Full product price
  • • Delivery fee (if defective)
  • • Transaction fees

Shipping Costs

  • • We pay if vendor error
  • • You pay if change of mind

Need Help with a Return?

Our support team is ready to assist you.

returns@buy9ja.app Contact Support